Global Manual on Surveillance of AEFI (Chapter 10)
Communication with parents, community, staff, other stakeholders and the media is necessary and important.
During communication make sure to build confidence in the immunization programme. Be aware of the risks and benefits of immunization and the progress and findings of the investigation.
Communication needs assurance from someone in authority with knowledge and expertise in the subject.
It is recommended to prepare a communication plan in advance, as this will minimize the negative impact of AEFI-related matters.